There is a lack of grace and kindness today in the simple ways that people treat one another. And, for some reason, that lack of grace and kindness is more pronounced at 35,000 feet. When people feel entitled, they tend to be Ass-Clowns. (See also: bonehead, fat-head, ass-monkey, ass-hat, wanker, moron, etc.). That arrogance leads people to ask commercial flight crews questions like, “Do you know who I am?” And, that question is rarely a de-escalator in a conflict. That question can lead to a flight attendant grabbing the PA and asking passengers if anyone knows the man sitting in 14F, cause he can’t remember who he is. (I made up the Ass-Clown Index. It’s not a real thing.)